After the last days events everyone out there starts to ask what to do about their Premium Accounts legally bought from Fileserve, Filesonic and so on.

Filesonic sent a reply by mail about what was going on. Their reply can easily be considered valid to reply to any other filehosts with the same/similar attitude/situation.

Most important part to read is the "Refunds and Cancellations" Section.

FS_Support, Jan 24 12:15 pm (EST):

Hello,

Thank you for your email. Please read through each of our help topics below carefully.

******************************************************************************************************

Download problems:

All sharing functionality on FileSonic is now disabled. Users can only download files that they have personally uploaded.

*****************************************************************************************************

Affiliate program, earnings, statistics & payouts:

FileSonic no longer has an affiliate program and is no longer providing affiliate support. Users will not have access to view their dashboard, statistics, etc.

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Refunds and Cancellations:

If you wish to cancel your subscription, you may do so through the payment processor (Paypal, Credit card, Segpay, Alertpay or CCBill) you initially used to pay for your premium account.

******* Paypal ****************
If you have paid through PayPal please login into your PayPal account, find your transaction ID, view the recurring details and you will be able to cancel through there.

******* Credit Card ***************
If you have paid with credit card, you can cancel your recurring subscription using this link: http://www.filesonic.com/customer-support. Select credit card from the drop down menu and enter the required information. If you were receiving an application error previously, this has now been fixed.

******* Segpay ***************
If you have paid through Segpay please cancel at this link: https://segpaycs.com/spsolo.aspx.

******* Alertpay **************
If you have paid through Alertpay, you may cancel your subscription by following these steps:
1. Login to your AlertPay account.
2. Click on "Profile".
3. Under "Financial", select "Subscriptions".
4. Select "Subscriptions Purchased" and find the subscription you wish to cancel. You can search by name, reference number or seller’s email address.
5. Select the subscription, click "Cancel", then "Next".
6. Review details and click on "Finish".

******* CCBill **************
If you have paid through CCBill, please cancel at this link: https://support.ccbill.com/.

FileSonic Support
This email is a service from FileSonic Helpdesk

Although this nice mail being sent by FSC to various users, it's more or less clear that they do not clearly state how to exactly have a refund from a payment made.

But, yet to be confirmed, if you have paid with Paypal some people recommend opening a dispute of the transaction/payment. And this seems to be the only way to have a "proper" payment refund.

Hope this helps somebody out there.

JamesTagusLan
RSLinks.org Team